Shipping and Returns

Order Processing and Dispatch

Orders are generally processed and dispatched within 48 hours upon confirmation of payment. We utilize our preferred shipping partners for all deliveries. In the event that our system is unable to calculate the shipping cost at the time of your order, a Firius representative will contact you promptly to discuss available shipping options.

Refrigerated Shipments

Please note that the cost for refrigerated shipping is an estimate. We will update you with the actual shipping cost once your order has been placed.

Tracking Your Order

Regardless of the shipping method you select, we will provide you with a tracking link so you can monitor the status of your delivery in real-time.

Shipping Costs

Shipping costs encompass handling, packaging, and postage fees. These costs do not cover additional import/export expenses such as customs clearance and import taxes, which are the responsibility of the customer.

Package Safety and Liability

While we take utmost care to protect fragile items in your package, we cannot be held responsible for any damage that occurs to the package after it has been dispatched. Rest assured, our packaging is designed to be robust, ensuring that your items are well-protected during transit.

Returns Policy

We strive to ensure the quality and accuracy of every order. However, please note that we currently do not accept returns. We encourage you to review your order carefully before placing it. If you have any questions or concerns about our products, please reach out to our customer service team before making a purchase. We're here to assist and ensure you have a seamless purchasing experience with Firius.

Thank you for your understanding and trust in our products and services. By placing an order with Firius, you agree to these shipping and return policies.